Customer Service Policy

We're Here to Help

Your satisfaction is our top priority. Our customer service team is dedicated to providing prompt, friendly, and helpful support for all your inquiries.

How to Contact Us

For all customer service inquiries, please visit our Contact page. We offer multiple ways to reach us and will respond to your message as quickly as possible.

Response Time

We aim to respond to all inquiries within 24-48 hours during business days. For urgent matters, please indicate the urgency in your message and we will prioritize your request.

What We Can Help With

Our customer service team can assist you with:

• Order status and tracking
• Product questions and recommendations
• Installation guidance
• Returns and refunds
• Shipping inquiries
• Warranty claims
• Account issues
• Feedback and suggestions

Order Modifications

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before your order ships.

Modification Guidelines

• Before Shipment — Most changes can be made at no cost.
• After Shipment — A return or exchange process will apply.
• Address Errors — Contact us immediately to correct delivery details.

Product Support

If you have questions about how to install or care for your fixtures, our team is happy to provide guidance, care instructions, and troubleshooting tips.

Complaints

We take all complaints seriously. If you are dissatisfied with our products or service, please let us know. We will investigate your concern and work to resolve it to your satisfaction.

Our Promise to You

• Honest and transparent communication
• Fair and reasonable solutions
• Respect for your time and concerns
• Continuous improvement based on your feedback

Business Hours

Our customer service team is available during standard business hours. Messages received outside of these hours will be addressed on the next business day.